About Hihisu
Providing reliable automotive repair services across London with technical precision and customer focus
Our Foundation
Hihisu was established in 2015 by a group of certified automotive technicians who recognized the need for transparent, quality vehicle maintenance in London. Starting with a single bay workshop in Richmond, we've expanded to a comprehensive facility serving car owners throughout the N1 district and surrounding areas.
Our workshop began with three technicians and basic diagnostic equipment. Today, we operate with a team of 12 qualified mechanics, modern diagnostic systems, and specialized tools for European, Japanese, and British vehicles. We maintain partnerships with OEM parts suppliers to ensure components meet manufacturer specifications.
Experience and Capabilities
Our facility handles routine servicing, diagnostics, brake systems, suspension work, and engine repairs. Each technician holds City & Guilds Level 3 qualifications in light vehicle maintenance, with three senior mechanics certified in advanced diagnostics. We service approximately 180 vehicles monthly, from standard maintenance to complex electrical troubleshooting.
Technical Standards
Diagnostic Equipment: Bosch KTS diagnostic systems, oscilloscopes, compression testers
Service Records: Digital service history for warranty compliance
Parts Quality: OEM and approved aftermarket components with warranty coverage
Our Approach
We operate on clear pricing, detailed inspections, and honest recommendations. Before any repair, customers receive a written estimate with parts breakdown and labor hours. Our inspection reports include photos of worn components and explanations of necessary work versus optional maintenance.
The workshop maintains a clean environment with organized tool systems and proper waste disposal for oils and fluids. We schedule appointments to minimize wait times and provide courtesy vehicles for major repairs exceeding four hours.
Core Principles
Technical Accuracy
Following manufacturer service schedules and using calibrated equipment for all diagnostics and adjustments
Clear Communication
Explaining findings in straightforward terms with visual documentation when needed
Fair Pricing
Transparent labor rates at £65 per hour with itemized parts costs and no hidden charges
Continuous Training
Regular technical updates on new vehicle systems and diagnostic procedures
We work with vehicles from various manufacturers, adapting our approach to each model's requirements. Whether it's a routine oil change for a Ford Focus or brake system diagnosis on a BMW 3 Series, our process remains consistent: thorough inspection, accurate diagnosis, quality repairs.
Located at 45 Richmond Avenue in London, our workshop serves local residents and businesses requiring dependable vehicle maintenance. We understand that cars are essential for daily commutes and family needs, which is why we focus on getting repairs done correctly the first time.